Emotional Intelligence (EQ)

# Emotional Intelligence (EQ) Course Outline

## Course Overview

Of course, some people skirt through workplace conflicts while others are ensnared with every storm. What if the key to excelling at work isn't your technical skills but rather something fundamental?

This in-depth Emotional Intelligence course has been created for Australian professionals who need to understand the human side of Business. If you are a team leader in Melbourne, a project manager in Brisbane or an entrepreneur in Adelaide, this course will provide you with the actionable tools and tricks you need in order to respond to workplace emotions (both your emotions and those of others) thoughtfully and purposefully.

Emotional Intelligence is not corporate speak, it is the ability to identify, understand, and manage your own emotions as well as the emotions of others you interact with in the workplace. This class will combine tried and true psychological principles with actionable ways to apply them at work so that you walk away with tactics you'll put to use right away.

## Learning Outcomes

Upon completion of this course, attendees will be able to:

Know Thyself: Understanding personal emotional triggers and patterns that can affect professional function

Emotional Self-Management: Use proven strategies for dealing with your own emotions during a pressure packed situation

Social Awareness: Interpret both the spoken and unspoken signals to learn more about the people you work with, whether colleagues, clients, and/or stakeholders

Relationship Make Up: Enhance your professional relationships with better emotional communication

Resolution of Conflicts: Deal with tough talks and job place tension with more ease and confidence

Application to Leadership: Lead teams in a manner consistent with the principles of emotional intelligence

## What You Will Learn

### Module 1: Knowing Your Emotional Terrain

A cartography of your own emotional triggers and response patterns

The science of the whoop (and the sigh) at work

Self assessment tools for the continued tracking of emotional states

Crafting your own EQ improvement strategy

### Module 2: Total Control Under Pressure

Real life breathing and grounding for when the situation hits the fan

The STOP technique to avoid emotional hijacking

How to better frame your mindset through difficult situations at your job

Gain long lasting career success through emotional resilience

### Module 3: Reading the Room - Skills of Social Awareness

Interpreting someone's body language and tone cues in a professional environment

Cultural variation in emotions and expressions

Noticing the team dynamics and what's not being said

Varying your style of speaking according to different types of individual

### Module 4: Difficult Conversations Made A Lot Easier

The feedback model

Regulation of emotional escalation and defence responses

Coping methods for staying calm when everyone else isn't

Creating a sense of psychological safety within team conversations

### Module 5: How To Forge More Powerful Professional Connections

Trust building through emotional transparency

Managing workplace personalities and conflicts

Building meaningful connections and emotional resonance that have measurable Business impact

Authentic and emotionally intelligent networking

### Module 6: Leadership through Emotional Intelligence

Motivating Teams with Emotional Leadership

Coping with team stress and burnout

Creating emotionally intelligent workplace cultures

How to coach others to improve their EQ skills

## Course Methodology

The program includes a mix of interactive workshops, Australian Business case studies, peer learning and individual reflection activities. Delegates will learn in a safe workshop environment before using them on their sites.

Each module includes:

Practical exercises and role playing scenarios

Take away tools and templates

Personal action planning

Peer feedback and support

Real world application assignments

## Concluding Remarks

Emotional Intelligence isn't a soft skill, it is the one skill that enables all your other professional skills to be utilised effectively. This course offers tools that are pragmatic and actionable now to help manage the human dynamics that impact accelerating or derailing career success.

Whether you struggle with challenging clients, handling overwhelmed team members, or just getting through the politics of the office: You'll walk away with an arsenal of tactics that work. A high return, investing in developing your EQ pays off in a big way for the rest of your career, both in terms of professional effectiveness and in terms of work related happiness.

As a reminder, technical skills may get you hired, but your emotional intelligence influences how far you'll go. If there's one thing that dominates Business in 2018 it's the need for 'people skills'. In the collaborative work environment today's employer insists on, one needs to connect with one another, handle conflict in a positive manner, show empathy in leadership situations, it isn't an optional extra.

Now, this course makes emotional intelligence something concrete, something you can put into use everyday as your professional superpower.